According to the EU Directive on Dispute Resolution in the Financial Market, providers must provide precise information on their website to enable free online complaints. Any complaint must be processed within 90 days, even in cross-border cases. – See conciliation body, gatekeeper, ombdus people, online dispute resolution, arbitration, dispute resolution, alternative. – Cf. 2013 Annual Report of BaFin, p. 52 f. (more fundamental; legal development).
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University Professor Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec.
Professor Dr. Eckehard Krah, Dipl.rer.pol.
E-mail address: info@ekrah.com
https://de.wikipedia.org/wiki/Gerhard_Ernst_Merk
https://www.jung-stilling-gesellschaft.de/merk/
https://www.gerhardmerk.de/