The national supervisory authorities generally require complaints against financial service providers to be completed on a form (questionnaire) in order to simplify the course of business. However, a complaint procedure is not an out-of-court arbitration procedure (extra-judicial settlement) and cannot replace civil lawsuits. – See complaint clustering, gatekeepers, employee registers…. – Cf. 2005 Annual Report of BaFin, p. 193 (form available on the authority’s website).
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University Professor Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec.
Professor Dr. Eckehard Krah, Dipl.rer.pol.
E-mail address: info@ekrah.com
https://de.wikipedia.org/wiki/Gerhard_Ernst_Merk
https://www.jung-stilling-gesellschaft.de/merk/
https://www.gerhardmerk.de/