Complaint point

Department in a bank that receives complaints from customers and forwards them for resolution. – Department of the supervisory authorities that receives and, if necessary, follows up complaints regarding financial service providers. For the supervisory authorities, complaints from the public are often important impulses for special supervisory measures. The Federal Financial Supervisory Authority investigates every single complaint it receives (over 20,000 annually!). – See dismissal order, complaints, supervisory, complaint accumulation, employee register. – Cf. the respective annual reports of BaFin (chapter “Consumer complaints”; there also breakdown of complaints by individual facts) as well as the complaint statistics insurance companies in the appendix of the respective annual report of BaFin (subdivided by company); Annual Report 2006 of BaFin, p. 202 (establishment of a consumer telephone), Annual Report 2007 of BaFin, p. 144 (central evaluation of complaints), p. 162 (complaints to BaFin about performance of funds), BaFin Annual Report 2012, p. 70 et seq. (Europe-wide uniform guidelines on complaints), BaFin Annual Report 2013, p. 114 et seq. (BaFin’s action resulting from accumulation of complaints), p. 128 et seq. (guidelines on complaint handling by insurance companies).

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University Professor Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec.
Professor Dr. Eckehard Krah, Dipl.rer.pol.
E-mail address: info@ekrah.com
https://de.wikipedia.org/wiki/Gerhard_Ernst_Merk
https://www.jung-stilling-gesellschaft.de/merk/
https://www.gerhardmerk.de/