The way in which a bank deals with complaints from its customers. The supervisory authorities require institutions to have clear procedural arrangements in place to ensure that complaints are followed up without delay. – See Complaint accumulation, Complaints office, Complaints procedure, Employee register. – See BaFin Annual Report 2007, p. 144 (focus of supervision on complaint management; justification), BaFin Annual Report 2013, p. 159 (minimum supervisory requirements for complaint management at insurance companies).
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University Professor Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec.
Professor Dr. Eckehard Krah, Dipl.rer.pol.
E-mail address: info@ekrah.com
https://de.wikipedia.org/wiki/Gerhard_Ernst_Merk
https://www.jung-stilling-gesellschaft.de/merk/
https://www.gerhardmerk.de/