Increase in complaints

Securities service providers are obliged to report every complaint from a client to the supervisory authority. This must be done regardless of whether the complaint is justified or not. If a suspiciously high number of complaints is received, the supervisory authority must investigate the complaints and also check the legally required expertise of the investment advisors and sales representatives. – See investment advice, record-keeping requirement, advice, complaints management, complaints office, complaints procedure, financial advisors, employee register. – Cf. BaFin Annual Report 2013, pp. 114 f. (BaFin action resulting from accumulation of complaints), pp. 128 f. (guidelines on complaint handling by insurance companies), p. 159 (supervisory minimum requirements for complaint management at insurance companies), p. 165 (product supervision and monitoring at securities service managers).

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University Professor Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec.
Professor Dr. Eckehard Krah, Dipl.rer.pol.
E-mail address: info@ekrah.com
https://de.wikipedia.org/wiki/Gerhard_Ernst_Merk
https://www.jung-stilling-gesellschaft.de/merk/
https://www.gerhardmerk.de/