In general, the ability to successfully apply one’s knowledge in daily professional practice (requirement for an individual to properly perform a specific job). – In a bank – as in any other company – the professional competence of employees is generally limited to certain sub-areas, for example: This makes a division of labor necessary in the front office and back office areas, and – comparatively reduces the quality of advice provided by very small institutions. – In addition to the broadest possible professional competence, managers are also expected to have strong personal skills (commitment), social and leadership skills, and entrepreneurial skills. – See Accessibility, Complaint accumulation, Empowerment, Management regulations, Employee register.
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University Professor Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec.
Professor Dr. Eckehard Krah, Dipl.rer.pol.
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