Unless otherwise defined, in the financial sector this refers to the possibility of contacting an institution by telephone or computer and initially reaching a single point of contact (SPOC) there. – See call center, gatekeeper, hotliner, customer defense service, customer care, customer care agent, telebanking, telephonic banking.
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University Professor Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec.
Professor Dr. Eckehard Krah, Dipl.rer.pol.
E-mail address: info@ekrah.com
https://de.wikipedia.org/wiki/Gerhard_Ernst_Merk
https://www.jung-stilling-gesellschaft.de/merk/
https://www.gerhardmerk.de/