In relation to banks, the shifting of decision-making authority to the lowest levels of the hierarchy, i.e., to employees on site, and if possible even in the front office. This strengthens both employee motivation and customer satisfaction due to rapid decision-making. – The trend toward more delegation of authority to lower-level decision-makers has also been favored by some electronic data processing paths specially set up for this purpose. – See accessibility, commitment, decentralization principle, remote access, multi-boutique approach, Octopus, subsidiarity principle.
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University Professor Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec.
Professor Dr. Eckehard Krah, Dipl.rer.pol.
E-mail address: info@ekrah.com
https://de.wikipedia.org/wiki/Gerhard_Ernst_Merk
https://www.jung-stilling-gesellschaft.de/merk/
https://www.gerhardmerk.de/