In the case of a bank, the provision of advice to account-holders in general and in the case of investments in particular. The supervisory authorities require that conflicts of interests between customers and the institution and between different customers be kept to a minimum by organizational precautions (compliance officer). – See foreclosure, bankers’ regulars, watch list, call center, Chinese wall, corporate governance, due diligence, gatekeeper, hotliner, insider, cheese factory, credit officer, customer defense service, customer entrainment, customer caregiver, employee guidelines, need-to-know principle, organs loans, Rule 404, service line, blacklists, System Securities Watch Application (SWAP), transaction monitoring, code of conduct, wall crossing, rules of conduct. – Cf. 2005 Annual Report of BaFin, p. 131 (focus on examination of customer advisory services) and the respective annual report of BaFin.
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