In an institution, the ability to provide business and information to customers within a given framework. – See churn rate, accessibility, ease of use, relationship management, call center, container banking, remote access, automated teller machine, branch, fully automated, well-managed, intensive care unit, customer defense service, customer retention, customer service, customer care agent, service line.
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University Professor Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec.
Professor Dr. Eckehard Krah, Dipl.rer.pol.
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