Gatekeeper (also used in German, more rarely [unschön] information regulator)

In a bank – and more generally in a company – an employee who selects messages intended for the public and forwards them to the appropriate channels (an employee who decides whether an information should be transmitted to the public and chooses between the communication channels). – A professional who acts as an intermediary and arbitrator between clients and an institution or a fund, also called arbitrator (arbitrator) (a professional advisor or intermediary operating in the financial market on behalf of clients). – In banks, also a service computer that receives and stores incoming calls and e-mails, especially after hours, and sometimes already selects them for forwarding to certain departments of the institution. – See complaints procedure, call center, conciliation office, cheese dairy, credit mediator, customer defense service, ombudsmen, arbitration.

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University Professor Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec.
Professor Dr. Eckehard Krah, Dipl.rer.pol.
E-mail address: info@ekrah.com
https://de.wikipedia.org/wiki/Gerhard_Ernst_Merk
https://www.jung-stilling-gesellschaft.de/merk/
https://www.gerhardmerk.de/