Aufsätze Ökonomik

Aufsätze Pädagogik

Aufsätze Sozialethik


Prof. Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec.

Abhandlungen über Johann Heinrich Jung-Stilling

Nachtodliche Belehrungen zur Ökonomik

Nachtodliche Belehrungen zu Persönlichkeiten

Nachtodliche Belehrungen zur Philosophie

Nachtodliche Belehrungen zur Theologie

Nachtodliche Belehrungen zu verschiedenen Themen


Consumer complaints

Anybody can report complaints about misconduct in the financial sector to the complaints office of the supervisory authority. – However, the Federal Financial Supervisory Authority acts solely in the public interest. It is therefore unable to intervene on behalf of the private legal interests of individual complainants or, like a board of arbitration, make binding decisions on individual disputes. In the course of a consumer complaint, the authority can only examine whether there has been a violation of supervisory rules. This is also done as a rule and especially when complaints against an institution accumulate. – See Consumer Advisory Council, Consumer Protection Forum. – Cf. in relative detail the respective annual report of BaFin, chapter “Cross-sectional tasks”; there also an annual breakdown of complaints by individual facts and cases from practice, Annual Report 2012 of BaFin, p. 70 et seq. (Europe-wide uniform guidelines on complaints), p. 166 (BaFin investigates complaints and issues warnings), p. 211 (complaint statistics; consumer telephone of BaFin, ongoing cases).

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University Professor Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec.
Professor Dr. Eckehard Krah, Dipl.rer.pol.
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