At a bank, contacting a customer who has sent a message – by letter, by telephone, including a message to the answering machine (answering machine), by e-mail, or by contacting the call agent – to the institution. As a rule, the customer is then contacted by a bank employee from the relevant department who has previously worked through the matter (a qualified and informed bank employee), i.e. not by a call agent.
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University Professor Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec.
Professor Dr. Eckehard Krah, Dipl.rer.pol.
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