# Complaint management

- Canonical URL: https://www.gerhardmerk.de/complaint-management
- Post ID: 594377
- Modified: 2023-07-25T21:01:14+00:00
- Language: en

## Definition

The way in which a bank deals with complaints from its customers. The supervisory authorities require institutions to have clear procedural arrangements in place to ensure that complaints are followed up without delay. - See Complaint accumulation, Complaints office, Complaints procedure, Employee register. - See BaFin Annual Report 2007, p. 144 (focus of supervision on complaint management; justification), BaFin Annual Report 2013, p. 159 (minimum supervisory requirements for complaint management at insurance companies). Attention: The financial encyclopedia is protected by copyright and may only be used for private purposes without express consent! University Professor Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec. Professor Dr. Eckehard Krah, Dipl.rer.pol. E-mail address: info@ekrah.com https://de.wikipedia.org/wiki/Gerhard_Ernst_Merk https://www.jung-stilling-gesellschaft.de/merk/ https://www.gerhardmerk.de/

## Machine-readable

- Generator: Merk Knowledge 1.1.1