# Online dispute resolution (ODR)

- Canonical URL: https://www.gerhardmerk.de/online-dispute-resolution-odr
- Post ID: 590239
- Modified: 2023-07-25T21:11:59+00:00
- Language: en

## Definition

According to the EU Directive on Dispute Resolution in the Financial Market, providers must provide precise information on their website to enable free online complaints. Any complaint must be processed within 90 days, even in cross-border cases. - See conciliation body, gatekeeper, ombdus people, online dispute resolution, arbitration, dispute resolution, alternative. - Cf. 2013 Annual Report of BaFin, p. 52 f. (more fundamental; legal development). Attention: The financial encyclopedia is protected by copyright and may only be used for private purposes without express consent! University Professor Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec. Professor Dr. Eckehard Krah, Dipl.rer.pol. E-mail address: info@ekrah.com https://de.wikipedia.org/wiki/Gerhard_Ernst_Merk https://www.jung-stilling-gesellschaft.de/merk/ https://www.gerhardmerk.de/

## Machine-readable

- Generator: Merk Knowledge 1.1.1