# Accessibility and reachability

- Canonical URL: https://www.gerhardmerk.de/accessibility-and-reachability
- Post ID: 588965
- Modified: 2023-07-25T20:46:50+00:00
- Language: en

## Definition

In general, in financial language, this means - the customer's (easy) access to the bank and - in particular, contact with a knowledgeable employee (supporter), - as well as after hours via telephone or the Internet (for a bank it is now essential to be accessible online; in Germany more than eighty percent of transactions in 2011 are conducted electronically). - In a narrower sense, this refers to the readiness of a bank to execute around the clock a credit transfer order and/or a debit instruction. - See usability, call center, container banking, remote access, automated teller machine, well-managed, hotline, account balance inquiry, competence, professional, customer service, prosumer, service line, availability, relocation costs. Attention: The financial encyclopedia is protected by copyright and may only be used for private purposes without express consent! University Professor Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec. Professor Dr. Eckehard Krah, Dipl.rer.pol. E-mail address: info@ekrah.com https://de.wikipedia.org/wiki/Gerhard_Ernst_Merk https://www.jung-stilling-gesellschaft.de/merk/ https://www.gerhardmerk.de/

## Machine-readable

- Generator: Merk Knowledge 1.1.1