# Call agent, more rarely also telephone contact person (call-centre agent)

- Canonical URL: https://www.gerhardmerk.de/call-agent-more-rarely-also-telephone-contact-person-call-centre-agent
- Post ID: 588811
- Modified: 2023-07-25T20:59:11+00:00
- Language: en

## Definition

An employee in the call center of an institution who primarily forwards telephone calls to the competent person in charge at the bank. - The call agent represents the voice and face of the bank to the caller, be it a customer of the bank or a "first contact" (caller who comes in first contact with the institute). In every case, the call agent makes a pivotal decision, a decisive turning point. For this reason, institutes nowadays generally employ well-trained staff who receive ongoing training in this position. - See callback, hotline, intensive care, customer care. Attention: The financial encyclopedia is protected by copyright and may only be used for private purposes without express consent! University Professor Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec. Professor Dr. Eckehard Krah, Dipl.rer.pol. E-mail address: info@ekrah.com https://de.wikipedia.org/wiki/Gerhard_Ernst_Merk https://www.jung-stilling-gesellschaft.de/merk/ https://www.gerhardmerk.de/

## Machine-readable

- Generator: Merk Knowledge 1.1.1